Privacy Policy

1. Introduction

Welcome to Orcharmstead (“Orcharmstead”, “we”, “us”, or “our”).

Orcharmstead is committed to protecting the privacy and security of the personal information of individuals who visit our website, communicate with us, request our services, book a farm visit, seek agronomy or farming advice, or otherwise interact with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your Personal Data when you access or use https://orcharmstead.com (the “Website”) and when you interact with our services, including contract farming, agronomy consulting, land and crop assessments, protected cultivation and polyhouse farming support, subsidy assistance, produce selling support, farm visits, and related services.

By accessing or using the Website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Definitions

For the purposes of this Privacy Policy:

"Personal Data"

Means any information relating to an identified or identifiable individual.

"Website"

Means https://orcharmstead.com and any associated webpages, forms, digital services, or online interfaces operated by Orcharmstead.

"Services"

Means the services offered by Orcharmstead, including, but not limited to:

• Land and crop assessment
• Contract farming
• Agronomy consulting
• Crop planning and management
• Protected cultivation and polyhouse farming
• Subsidy application support
• Farm management
• Produce grading, packing and selling support
• Farm visits
• Agri Expert consultations
• Buyer coordination
• Other agriculture-related services offered by Orcharmstead

"User", "you", or "your"

Means any individual, farmer, landowner, produce buyer, visitor, customer, representative, or other person accessing or interacting with the Website or our Services.

3. Information We Collect

We may collect different categories of information depending on how you interact with Orcharmstead.

3.1  Identity Information

This may include:

• Full name
• Name of the organisation or business
• Designation or role
• Information necessary to identify you for service-related purposes

3.2  Contact Information

This may include:

• Mobile number
• WhatsApp number
• Email address
• Postal address
• City, district, state and other location details
• Contact details provided while requesting a farm visit or consultation

3.3  Land and Agricultural Information

Where you request our agricultural services, we may collect information such as:

• Location of farmland
• Approximate landholding/acreage
• Land ownership or possession information
• Soil-related information
• Water availability
• Existing crop information
• Farming method
• Irrigation information
• Crop preferences
• Information about existing agricultural infrastructure
• Information required for crop assessment and planning
• Information required for evaluating suitability for contract farming

Such information is used to understand your requirements and determine whether our services are suitable for your land.

3.4  Service and Enquiry Information

When you contact us or request our Services, we may collect:

• Details of your enquiry
• Service preferences
• Consultation requirements
• Farm visit requirements
• Information provided during discussions with our Agri Experts
• Information relating to proposals, agreements and service requirements

3.5  Transaction and Payment Information

Where applicable, we may collect information relating to payments or transactions for services provided by Orcharmstead.

Where payment processing is handled through a third-party payment provider, relevant payment information may be processed directly by that provider in accordance with its own privacy policy and terms.

3.6  Communication Information

We may retain information from communications with you, including:

• Emails
• Telephone communications
• WhatsApp communications
• Messages submitted through the Website
• Enquiry forms
• Consultation records
• Feedback and support communications

3.7  Technical Information

When you access our Website, certain technical information may be collected automatically, which may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Website pages visited
• Date and time of access
• Referring website
• Usage and interaction information

This information may be used for website security, troubleshooting, analytics and improving the Website.

3.8  Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Enable essential Website functionality
• Understand how visitors use the Website
• Improve Website performance
• Remember preferences
• Analyse Website traffic
• Improve the user experience

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the Website.

4. How We Collect Information

We may collect Personal Data through:

• Information provided directly by you;
• Forms submitted through our Website;
• Requests for consultations or farm visits;
• Telephone, email or WhatsApp communications;
• Meetings and farm visits;
• Your interactions with our Agri Experts or representatives;
• Your use of our Website;
• Cookies and other automated technologies;
• Information received from authorised representatives or service providers; and
• Other lawful sources where permitted by applicable law.

5. How We Use Your Personal Data

We may use your Personal Data for the following purposes:

5.1  Providing Our Services

To:

• Assess your land and agricultural requirements;
• Determine suitability for contract farming;
• Provide agronomy consultation;
• Prepare crop and farming plans;
• Coordinate farm visits;
• Manage farming activities;
• Provide protected cultivation and polyhouse-related services;
• Assist with eligible subsidy applications;
• Coordinate produce grading, packing and selling;
• Communicate information regarding our Services.

5.2  Responding to Enquiries

We may use your contact information to respond to enquiries, requests, consultation requests and other communications.

5.3  Scheduling Farm Visits

Information may be used to arrange and manage farm visits, site inspections and meetings with our agricultural team.

5.4  Improving Our Services

We may analyse information and feedback to improve our Website, agricultural processes, customer experience and Services.

5.5  Business Administration

We may use information for:

• Record keeping;
• Agreement management;
• Customer support;
• Internal administration;
• Accounting and financial records;
• Service monitoring;
• Dispute resolution.

5.6  Legal and Regulatory Requirements

We may process and retain information where required to comply with applicable laws, regulations, legal proceedings, government requests or other lawful obligations.

5.7  Security and Fraud Prevention

Information may be used to protect our Website, systems, users and business from unauthorised access, misuse, fraud or other security risks.

5.8  Communications and Marketing

Where permitted by applicable law and subject to your preferences, we may use your contact information to communicate information about Orcharmstead’s Services, agricultural programmes, farm visits, consultations, updates or other relevant offerings.

You may opt out of promotional communications at any time.

6. Legal Basis for Processing

Depending on the circumstances, we may process Personal Data where:

• You have provided consent;
• Processing is necessary to provide a requested service;
• Processing is necessary to respond to your enquiry;
• Processing is necessary to perform or administer an agreement;
• Processing is required to comply with applicable law;
• Processing is necessary to protect our legitimate business interests, where permitted by applicable law; or
• Processing is otherwise permitted under applicable law.

Where consent is the basis for processing, you may withdraw your consent subject to applicable legal or contractual limitations.

7. Sharing of Personal Data

We do not sell your Personal Data as a business practice.

We may share relevant information with the following categories of recipients where reasonably necessary:

7.1  Orcharmstead Personnel

Information may be shared with authorised employees, Agri Experts, consultants and representatives who require the information to provide Services.

7.2  Service Providers

We may engage third-party service providers for activities such as:

• Website hosting
• Website maintenance
• IT services
• Cloud storage
• Communication services
• Analytics
• Payment processing
• Customer support
• Marketing communication
• Security services

Such service providers may access information only to the extent reasonably necessary to perform their services.

7.3  Agricultural and Professional Partners

Where necessary for providing requested Services, relevant information may be shared with agricultural consultants, technical experts, infrastructure providers, subsidy-related service providers, buyers, logistics partners or other professional partners.

7.4  Government Authorities

Information may be disclosed where required by applicable law or where necessary for government schemes, subsidy applications, regulatory requirements or lawful requests from competent authorities.

7.5  Legal and Professional Advisors

We may share information with lawyers, accountants, auditors, consultants or other professional advisors where reasonably necessary for our business operations or legal obligations.

7.6  Business Transfers

If Orcharmstead undergoes a merger, acquisition, restructuring, sale of assets or similar business transaction, Personal Data may be transferred as part of that transaction, subject to applicable law.

8. Information Shared With Produce Buyers

Where you engage Orcharmstead for farming and produce-selling services, certain information relating to the agricultural produce may be shared with prospective or actual buyers where necessary to facilitate the sale.

Such information may include:

• Crop type
• Quantity
• Grade
• Farm or production information
• Harvest information
• Packaging information
• Delivery-related information

We will seek to limit the sharing of Personal Data to information reasonably necessary for the relevant agricultural or commercial activity.

9. Third-Party Websites and Services

Our Website may contain links to third-party websites, applications or services, including communication platforms or other external services.

For example, the Website may provide links for communication through WhatsApp or other third-party platforms.

When you access a third-party website or service, that third party’s own privacy policy and terms may apply. Orcharmstead does not control the privacy practices of third-party websites or services.

We encourage you to review their privacy policies before providing Personal Data.

10. Data Security

We take reasonable technical, organisational and administrative measures to protect Personal Data against:

• Unauthorised access;
• Unauthorised disclosure;
• Accidental loss;
• Destruction;
• Alteration;
• Misuse; and
• Other unauthorised processing.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted to or stored by us.

11. Data Retention

We retain Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing Services;
• Maintaining business and transaction records;
• Fulfilling contractual obligations;
• Resolving disputes;
• Maintaining security records;
• Complying with applicable legal, tax, accounting or regulatory requirements.

When Personal Data is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law and our internal policies.

12. Data Transfers

Depending on the technology and service providers used by Orcharmstead, Personal Data may be processed or stored on systems located outside your state, region or country.

Where Personal Data is transferred or processed outside the applicable jurisdiction, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection requirements.

13. Your Choices and Rights

Subject to applicable law, you may have rights relating to your Personal Data, including the ability to:

• Request access to Personal Data held about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of information where legally applicable;
• Withdraw consent where processing is based on consent;
• Opt out of promotional communications;
• Request information about how your Personal Data is processed; and
• Raise a concern or complaint regarding the handling of your Personal Data.

Requests may be subject to applicable legal requirements and reasonable verification procedures.

14. Updating Your Information

You are responsible for providing accurate and current information when interacting with Orcharmstead.

If any information provided by you changes, you may contact us to request an update where applicable.

Accurate information is particularly important where it is required for land assessment, farm visits, agreements, agricultural planning, payments or other Services.

15. Marketing Communications

We may occasionally contact you regarding Orcharmstead’s Services, agricultural opportunities, consultations, farm visits, service updates or other relevant information.

Where required by applicable law, we will obtain the necessary consent before sending promotional communications.

You may request to stop receiving promotional communications at any time by contacting us or using the available unsubscribe mechanism.

Please note that you may continue to receive essential service-related communications where necessary.

16. Children's Privacy

Our Website and Services are primarily intended for adults, including landowners, farmers, agricultural professionals and produce buyers.

We do not knowingly seek to collect Personal Data from children where such collection is prohibited by applicable law.

If we become aware that Personal Data has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete the information in accordance with applicable law.

17. Location Information

Certain Orcharmstead Services may require information about the location of farmland or a farm visit location.

Location information may be provided directly by you as part of an enquiry, land assessment or service request.

We may use such information for purposes including:

• Assessing land suitability;
• Planning farm visits;
• Providing agricultural services;
• Determining suitable crops;
• Planning field operations;
• Coordinating Agri Expert visits.

We do not require continuous real-time location tracking merely to browse the Website.

18. Changes to the Purpose of Processing

We will generally use Personal Data for the purposes described in this Privacy Policy or for purposes that are reasonably compatible with those purposes.

Where required by applicable law, we will seek your consent or provide appropriate notice before using your Personal Data for a materially different purpose.

19. Changes to This Privacy Policy

Orcharmstead may update this Privacy Policy from time to time to reflect:

• Changes to our Services;
• Changes in technology;
• Changes in applicable laws or regulations;
• Changes in our data processing practices; or
• Other operational requirements.

Any updated Privacy Policy will be published on this Website with the revised effective date.

We encourage you to periodically review this page to remain informed about how we handle Personal Data.

20. Contact Us

If you have any questions, requests, concerns or complaints regarding this Privacy Policy or the processing of your Personal Data, please contact Orcharmstead using the contact information provided on our Website.

Orcharmstead
Website https://orcharmstead.com
Email [email protected]
Phone +91 70117 38281
Address [Insert registered/business address]

For privacy-related requests, please include sufficient information to help us identify your request and verify your identity where reasonably necessary.

21. Acknowledgement

By accessing or using the Orcharmstead Website and voluntarily providing Personal Data to us, you acknowledge that you have read and understood this Privacy Policy and understand how Orcharmstead may collect, use, process and disclose Personal Data as described above, subject to applicable law.